Patina Maldives, Fari Islands

Job Title:                   Fitness Instructor

Department:             Spa & Wellness

Reports to:                Spa Manager

Position Level:         Supervisor (S)

 

Position Overview

The Fitness Instructor assists the Spa Manager in supervising the overall operation of the Gym and Recreation aspect of the Spa & Wellness department. The individual is responsible in ensuring the health and safety of guests in in the department.

 

The Role

  • Supervises the daily operations of the Gym and Recreation area of the department and ensures strict compliance to health and safety use of equipment and departmental policies set by the resort.
  • Maintains the highest level of cleanliness, comfort and condition through of the Gym and Recreation facilities.
  • Delegate daily shift duties fairly to all Recreation Attendants and supervise the opening and closing duties which includes setting up, maintaining, putting away and cleaning of equipment.
  • Answers phone calls and email correspondences, assists in the booking of fitness classes and personal training sessions for guests. Send a confirmation letter to guest for reference and advise them on the cancellation policies and proper dress code (e.g. no slippers).
  • Review departmental expenses, monitor and control inventory supplies. Ensures that all gym facilities and equipment are clean and in good working condition at all times.
  • Submit supplies order form on a timely basis to ensure that operating supplies PAR level is kept at optimal operation efficiency.
  • Report any maintenance issues to the Engineering department or external vendors for immediate rectification to ensure defect-free guest rooms prior to treatment appointments.
  • Assist guests in the orientation of gym facilities and safety use of equipment. Be familiar with the department's standard operating procedures and resort's policies.
  • Conduct safety training to both colleagues and guests on proper usage of machine and equipment. Perform demonstrations of safe practices as required.
  • Keep informed of VIP and special attention guests' reservations and ensure that the preferences are well communicated within the team.
  • Maintain an up-to-date knowledge of the resort daily services, activities, promotion, and event. Effectively communicate and update all colleagues on any changes to ensure guests receive up-to-date information.
  • Introduce and promote classes and service amenities to guests. Makes recommendations based on the guest's history or preferences or requests.
  • Ensure colleagues have strong understanding and the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
  • Encourages colleagues to take ownership and responsibility in going beyond to exceed guest expectations.
  • Foster a positive working environment for all colleagues and check in regularly to ensure colleagues' satisfaction and maintain strong working relationships within team.
  • Mentor and provide guidance to colleagues through timely feedback identify training needs and organise training sessions to enhance colleague's performance.
  • Plans roster according to business level to optimise resources and to ensure adequate staffing to deliver exceptional guest experience.
  • Perform other duties or responsibilities that are reasonable as assigned by your immediate supervisor or manager.

 

Talent Profile Qualifications:

  • Diploma in hospitality management or training certification in fitness and physical education.

Work Experience:   

  • Minimum two (2) years' experiences in similar position in a luxury resort / hotel.

 

Skills Set:

  • Excellent organizational skills.
  • Excellent communication skills, especially in English.
  • Exceptional guest service skills.
  • First-aid training and CPR/AED certification required.
  • Ability to set up large equipment (i.e. TRX, Anti-gravity, Boga Fit, Da Vinci body board etc.) and lift at least 35 pounds.
Patina Maldives, Fari Islands
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