Patina Maldives, Fari Islands

Job Title:                   Housekeeping Linen Runner

Department:             Housekeeping

Reports to:                Executive Housekeeper and Assistant Executive Housekeeper

Position Level:         Rank & File (L)

 

Position Overview

The Housekeeping Linen Runner is responsible to supply fresh linen and deliver crystal water bottle to Housekeeping sub store and deliver soiled linen and empty bottle according to Housekeeping Department service standards.

 

The Role

  • Be fully aware and comply with all fire and evacuation procedures as well as health and safety requirements.
  • Ensure thorough knowledge of the housekeeping department standard and procedures.
  • Ensure all resort equipment, tools, keys, supplies are handled properly and kept in good working condition, consistently following instructions as directed.
  • Ensure all housekeeping linen pantries are filled daily with required stock.
  • Ensure to maintain guest laundry standards.
  • Ensure to be knowledgeable of the resort's offerings, special events or promotions in order to provide with the most up-to-date and accurate information to guests.
  • Report maintenance issues and follow up on progress.
  • Report any safety hazards to supervisor or direct manager.
  • Report lost items to supervisor or direct manager and follow the Lost and Found procedures.
  • Ensure to maintain the standards of cleanliness in all working areas.
  • Efficiently handle guest complaints using MIR (Make It Right).
  • Ensure an exceptional level of customer service at all times by providing personal assistance to guests with a professional, pleasant and positive manner.
  • Be proactive and observant in service to pre-exempt guest needs.
  • Adhere to the resort grooming standards including uniform dress code, cleanliness and personal hygiene.
  • Assist other departments wherever necessary and maintain good working relationships.
  • Attend training when required.
  • Ensure quality controls are in place for all linen processes.
  • Maintain the cleanliness of buggy's linen.
  • Assist Laundry Manager to carry out monthly inventory as requested
  • Assist Laundry Manager to count monthly discards for all the linen in the pantries.
  • Maintain laundry production for the machines and linens.
  • Ensure thorough knowledge of all chemicals and MSDS (Material Safety Data Sheet).
  • Ensure to maintain the par stock levels.
  • Ensure to take receipt of linen stock and safely store.
  • Maintain appropriate records (linen stocks, repairs, etc.) in accordance with occupancy requirements.
  • Attend daily housekeeping morning and evening briefings, before start the shift.
  • Able to drive different types of buggies and adhere to buggy usage and safety procedures.
  • Deliver Housekeeping items requested by the guest in a timely manner to guarantee guest satisfaction.
  • Arrange linen in pantries as per Housekeeping standards to maintain the quality and cleanliness of the linen.
  • Collect guest supplies and water bottles from the stores and place in Housekeeping and in pantries, ensuring that a minimum stock level is maintained.
  • Take pro-active action towards protecting the resort environment.
  • Ensure wastage of supplies and energy is kept to a minimum.
  • Understand and strictly adhere to the policies and procedures established in the Colleagues Handbook.
  • Perform other duties or responsibilities that are reasonable as assigned by the immediate supervisor or manager.

 

Talent Profile Qualifications:

  • High school education certification / diploma or degree, preferably in Hospitality Management.

 

Work Experience:   

  • Experiences in a similar position in luxury resort/hotel.

 

Skills Set:

  • Outgoing personality with excellent interpersonal skills
  • Acute attention to details.
  • Understands and respects local cultural, able to adapt to changing environment.
  • Personable and pleasant to deal with.
  • Discreet, reliable, diplomatic.
  • Positive "can do" attitude and flexible approach
  • Good command in written and spoken English.
  • Self-motivated and independent.
Patina Maldives, Fari Islands
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