Patina Maldives, Fari Islands

Job Title: Kids Club & Recreation Attendant

Department: Kids Club

Reports to: Kids Club & Recreation Manager

Position Level: Rank & File (L)

Position Overview

The Kids Club & Recreation Attendant is responsible for all aspects of program, facility, and activity delivery across all department areas.

As well as above is a varied and diverse role covering duties such as reception, administration, activity reservations, basic maintenance, and cleaning duties. This is a guest facing role working with people of all ages.

The Role

  • Ensure all children and guests are registered including; special diet, allergies, care needs are recorded, monitored & delivered appropriately.
  • Carry out all activities always considering guest safety and needs.
  • Ensure children have adequate shade, water breaks and sunscreen.
  • Carry out first aid and completing accident forms as necessary.
  • Ensures to initiate, develop and maintain personalized relationships with guests and their children.
  • Looks after guests who need special attention with utmost care, accuracy and tolerance.
  • Assist to organize special events throughout the year to promote value to the guests during their stays at the Resort.
  • Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in all children-related matters.
  • Be present at arrivals and departures to meet and greet child /guests.
  • Ensure all necessary welcome/invitation letters/cards, introduction letters and complimentary arrival kits are always available and ready at appropriate times, according to Recreation & Children's Activities Centre's Standard Operating Procedures.
  • Maintain an up-to-date knowledge of the resort daily services, activities, promotion, and event. Effectively communicate and update all colleagues on any changes to ensure guests receive up-to-date information.
  • Handle complaints and resolve service 'glitches' and keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction.
  • Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support.
  • Report any issue or damages and breakdowns within working areas and the resort to ensure a defect-free facilities and service amenities provided.
  • Keep informed of VIP and special attention guests' reservations and ensure that the preferences are well communicated within the team.
  • Answers phone calls, email correspondences and perform administration duties as requested by your Manager / Supervisor
  • Ensure strong understanding and the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
  • Performs daily shift opening and closing duties which includes setting up, maintaining, putting away and cleaning equipment.
  • Inform supervisors and managers when the inventory has reached minimum number of operation PAR stock.
  • Understand and strictly adhere to the policies and procedures established in the Colleagues Handbook.
  • Adhere to the resort grooming standards including uniform dress code, cleanliness and personal hygiene.
  • Ensures that Recreation Children Activities Centre is neat and tidy at all times.
  • Perform cleaning activities within the Recreation & Children Activities areas as directed by the manager/ supervisor with proper use of equipment and materials for maintaining a high standard of hygiene and complete the routine cleaning activities within the area of responsibility within the specified timeframe.
  • Ensure that all cleaning equipment used are regularly cleaned and in safe and working condition and they are returned to their original location so that it is easily accessible when needed and away from children's reach.
  • Informs the Manager / Supervisor of any additional maintenance, cleaning or repairs that need to be conducted within the Recreation & Children Activities Centre areas.
  • Perform other duties or responsibilities that are reasonable as assigned by the immediate supervisor or manager.

Work Experience:

  • Experiences in a similar position in luxury resort/hotel.

Skills Set:

o Excellent interpersonal skills.

o Excellent command in both written and spoken English.

o Physically able to carry out an active program.

o Able to swim and participate in water-based activities.

o Self-starter, capable of handling multi-faceted projects and of working under pressure.

o Acute attention to details.

o Understands and respects local cultural, able to adapt to changing environment.

o Personable and pleasant to deal with. Discreet, reliable, diplomatic.

o Positive "can do" attitude and flexible approach manages with humility.

o High degree of integrity.

o Trained in administering First Aid, CPR and AED.

o Excellent interpersonal skills.

o Excellent command in both written and spoken English.

o Physically able to carry out an active program.

o Able to swim and participate in water-based activities.

o Self-starter, capable of handling multi-faceted projects and of working under pressure.

o Acute attention to details.

o Understands and respects local cultural, able to adapt to changing environment.

o Personable and pleasant to deal with. Discreet, reliable, diplomatic.

o Positive "can do" attitude and flexible approach manages with humility.

o High degree of integrity.

o Trained in administering First Aid, CPR and AED.

o Computer skills, particularly in the use of Microsoft Office.

Patina Maldives, Fari Islands
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