Patina Maldives, Fari Islands

Job Title:                  Assistant Restaurant Manager (Beach Club)

Department:             Food & Beverage

Reports to:                Restaurant Manager

Position Level:         Assistant Manager (AM)

 

Position Overview

The Assistant Restaurant Manager assists the Restaurant Manager in the supervision and coordination of the daily restaurant operations. The individual is also responsible for maintaining high level of quality and standards of guest service by ensuring delivery of consistent and thoughtful service by the restaurant colleagues.

 

The Role

  • Provide inspirational leadership with a clear vision and direction to colleagues to ensure delivery of the Patina brand values and vision, to create an amazing experience for all guests and colleagues.
  • Be an exemplary role model in inspiring colleagues through strong demonstration of the Patina Culture and Service Philosophy.
  • Communicates expectations, recognises performance, and produces consistent desired business results.
  • Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in all restaurant related matters.
  • Oversees and manages the daily operations of the department and ensures that all colleagues comply with service standards, departmental policies and operating procedures set by the resort. Ensures the quality, standards and meets the expectations of the guests on a daily basis.
  • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfilment of special requests, collection of payment & invitation to return).
  • Supervises the completion of opening and closing duties including setting up necessary supplies, control stock, par level respected and make sure cleaning of the restaurant is done.
  • Maintain an up-to-date knowledge of the resort daily services, activities, promotions and events. Effectively communicate and update all colleagues on any changes to ensure guests receive up-to-date information.
  • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
  • Handle complaints and resolve service 'glitches' and keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction.
  • Ensure all colleagues recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
  • Analyse guest feedback from direct feedback, comment card or any online reviews and providing strategic direction to continuously improve overall rating.
  • Assists the higher management in updating the Standard Operating Procedures in accordance to the resort standards and business level by suggesting improvements to improve efficiency of work and performance.
  • Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support
  • Empower colleagues to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.
  • Monitor performances of colleagues and provide effective performance feedback for improvements, recognition and performance appraisal as due.
  • Mentor and guide individual colleagues' growth and identify short to long-term goals to achieve and ensure high colleague engagement and welfare.
  • Participate in recruitment activities such as interviewing new talents for the departments and succession planning.
  • Take ownership of individual's growth and be involved in career progression and succession planning of colleagues.
  • Proactively identify training needs of colleagues to ensure enhancement and performance improvement.
  • Liaise with Training Manager to identify and develop training needs and programs to improve colleague's performance.
  • Protect the privacy and security of guests and colleagues.
  • Plan and schedule roster according to business level to optimize resources.
  • Be able to perform all tasks within the department and assist in shift coverage when necessary.
  • Assists servers and hosts on the floor during meal periods and high demand times.
  • Oversees the financial aspects of the department including purchasing and payment of invoices.
  • Ensures compliance with all food & beverage policies, food handling and sanitisation standards and procedures by training, supervising, follow-up and hands on management.
  • Monitors alcohol beverage service in compliance with local laws.
  • Perform other duties or responsibilities that are reasonable as assigned by the immediate supervisor or manager.

 

Talent Profile Qualifications:

  • Diploma or Bachelor's degree in Hospitality, specializing in food & beverage or restaurant management is preferred.

Work Experience:   

  • Five (5) years of experience with at least two (2) years' experience in a similar role or capacity in luxury resort/hotel.

 

Skills Set:

  • Excellent interpersonal skills.
  • Motivator and self-starter, capable of handling multi-faceted projects and of working under pressure.
  • Acute attention to details.
  • Strong technical and people management skills.
  • Understands and respects local cultural, able to adapt to changing environment.
  • Personable and pleasant to deal with. Discreet, reliable, diplomatic.
  • Positive "can do" attitude and flexible approach manages with humility.
  • High degree of integrity. Strong leadership. Nurtures and develops colleagues, encouraging innovation.
  • Effective trainer, able to facilitate at all levels.
  • Comprehensive knowledge of business needs, financial reporting and productivity requirements.
  • Working knowledge of POS systems (e.g. MICROS)
  • Computer skills, particularly in the use of Microsoft Office.
  • Excellent command in both written and spoken English.

 

Patina Maldives, Fari Islands
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