Patina Maldives, Fari Islands

Job Title: Porter

Department: Front Office

Reports to: Assistant Concierge Manager

Position Level: Rank & File (L)

Position Overview

The Porter is responsible for extending a warm arrival welcome and fond farewell departure experience to all guests. The individual will assist the guests with their belongings, escorting and directing them to their destination and arrange for transportation and item deliveries.

The Role

  • Ensure guests are greeted in the jetty and front desk with a warm professional friendly manner and anticipate their needs by offering assistance before being asked.
  • Assist in loading and unloading of guests' belongings, escorting them to the front desk, to their transport or other venues within the resort.
  • Provide efficient luggage storage, retrieval of parcels and other objects for guests and ensure accurate inventory of items on loan, and all items are collected in time or before check-out.
  • Assist in the delivery of parcels, letters, request items to and from guest rooms and or requested venue within the resort. Assist guests in running of errands when requested.
  • Ensure luggage storage forms are filled and duly signed by guest and all applicable policies are explained to the guest.
  • Check the daily arrival list for all guests with special attention details. Recognize all returning and VIP guests, and extend a warm welcome back.
  • Arrange transportation (e.g. buggy) for guests/visitors, and record advance transportation request as needed.
  • Ensure the front desk, storage and work areas, as well as departmental equipment are kept clean and presentable at all times.
  • Observe safety and security rules at all times. Alert the manager and security of any unattended packages and stranger found in the resort or surrounding area.
  • Be knowledgeable of the resort's offerings, special events or promotions to provide most up-to-date information and accurate information to guests.
  • Be the champion of the local culture and heritage by providing recommendations and directions to dining, tourist attractions and any local destinations.
  • Perform other duties or responsibilities that are reasonable as assigned by your immediate supervisor or manager.
    • Perform other duties or responsibilities that are reasonable as assigned by your immediate supervisor or manager.

Talent Profile Qualifications:

  • General education certification / diploma preferably in Hospitality Management/

Work Experience:

  • Experiences in similar role in a luxury hotel / resort.

Skills Set:

  • Excellent interpersonal skills with personable character, a team player and good at cultivating strong guest relations.
  • Very good command in spoken and written English.
  • Great attention to detail and accuracy with the ability to multi task and prioritize.
  • Ability to handle stress and stay calm under pressure.
  • Good conflict resolution skills with decision making and judgemental skills.
  • Flexible regarding the work schedules.
  • Knowledge in Property Management System (e.g. OPERA).
  • Competent computing skills (e.g. Microsoft Office).
Patina Maldives, Fari Islands
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