Patina Maldives, Fari Islands

Job Title: Housekeeping Mini Bar Attendant

Department: Housekeeping

Reports to: Executive Housekeeper or Assistant Executive Housekeeper

Position Level: Rank & File (L)

Position Overview

The Housekeeping Mini Bar Attendant has overall responsibility for maintaining proper levels of inventory in guest room Mini Bars to ensure guest satisfaction, and properly storing and securing all Mini Bar inventory and supplies at all times.

The Role

  • Be fully aware and comply with all fire and evacuation procedures as well as health and safety requirements.
  • Maintain complete knowledge of guest room layout, locations, and room numbers/names.
  • Check on usage/consumption of the product and restock accordingly.
  • Charge for consumption of product according to resort policy.
  • Ensure sanitation levels.
  • Clean mini bars inside and outside.
  • Communicate guest needs to proper department.
  • Handle guest's complaints and communicate to management.
  • Ensure overall guest satisfaction
  • Ensure up-to-date knowledge of the Housekeeping department and procedures.
  • Maintain a high standard of hygiene and sanitation throughout all working areas.
  • Assist guests with all enquiries and complaints and be knowledgeable of the resort's offerings, special events or promotions to provide most up-to-date and accurate information to guests.
  • Efficiently handle guest complaints using MIR (Make It Right).
  • At all times ensure an exceptional level of customer service by providing personal assistance to guests with a professional, pleasant and positive manner.
  • Be proactive and observant in service to pre-exempt guest needs.
  • Adhere to the resort grooming standards including uniform dress code, cleanliness and personal hygiene.
  • Assist other departments wherever necessary and maintain good working relationships.
  • Attend training and meetings when required.
  • Take pro-active action towards protecting the resort environment.
  • Understand and strictly adhere to the policies and procedures established in the Colleagues Handbook.
  • Perform other duties or responsibilities that are reasonable as assigned by the immediate supervisor or manager.

Talent Profile Qualifications:

  • General high school education certification / diploma in Hospitality Management.

Work Experience:

  • Experiences in a similar position in luxury resort/hotel.

Skills Set:

  • Outgoing personality with excellent interpersonal skills
  • Self-motivator and independent.
  • Acute attention to details.
  • Understands and respects local cultural, able to adapt to changing environment.
  • Personable and pleasant to deal with.
  • Discreet, reliable, diplomatic.
  • Positive "can do" attitude and flexible approach.
  • Good verbal command of English.
Patina Maldives, Fari Islands
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