Job Title: Public Area Attendant

Department: Housekeeping

Reports to: Executive Housekeeper / Assistant Executive Housekeeper

Position Level: Rank & File (L)

Position Overview

The Public Area Attendant is responsible for cleaning and maintaining all public areas of the resort according to Housekeeping Department service standards. The Public Area Attendant promotes a positive image of the resort to guests and must be pleasant, honest, friendly and should also able to address guest requests and issues in a timely manner.

The Role

• Be fully aware and comply with all fire and evacuation procedures as well as health and safety requirements.
• Ensure up-to-date knowledge of the housekeeping department and procedures.
• Ensure resort equipment, tools, keys and supplies are handled properly, kept in good working condition, regularly inspected, follow instructions as directed, and ensure colleagues also comply to these standards.
• Report maintenance deficiencies and items requiring maintenance and follow-up on progress until completion.
• Report hazard issues, follow-up and communicate deficiencies to direct manager.
• Carry out lost and found procedures.
• Ensure the standards of cleanliness and orderliness in all working areas.
• Efficiently handle guest complaints using MIR (Make It Right).
• Ensure exceptional level of customer service at all times by providing personal assistance to guests with a professional, pleasant and positive manner.
• Be proactive and observant in service to pre-exempt guest needs.
• Adhere to the resort grooming standards including uniform dress code, cleanliness and personal hygiene.
• Assist other departments wherever necessary and maintain good working relationships.
• Attend training and meetings when required.
• Assist guests with all enquiries and complaints, and provide accurate information to guests about the resort facilities and features.
• Manage master keys in your possession.
• Undertake regular deep cleaning tasks, i.e. monthly deep cleaning and high dusting, floor buffing, etc.
• Regularly check public areas and restrooms taking remedial action where necessary.
• Apply the standards of excellence in customer service.
• Remove all trash traces and refill amenities (soap, gel etc.) and clean linen (towels).
• Clean floors: vacuum, sweep, dust, mop, wash, strip, wax, buff, shampoo rugs.
• Wash windows, walls and rubbish bins.
• Dust furniture, fixtures, and woodwork.
• Collect and empty trash receptacles and pick-up litter in and around buildings.
• Clean, sanitize and toilets / bathrooms; change and clean shower curtains.
• Carry out a specialized custodial/maintenance function, such as refinishing floors, project cleaning and the like.
• Check all electrical appliances (lamps, telephones) in public areas.
• Check all other technical aspects such as door locks, shower, hot-cold water, WC flush, blinds, curtains etc.
• Manage stock of pantry supply and amenities.
• Report anything or anyone suspicious to the Duty Manager immediately.
• Take pro-active action towards protecting the resort environment.
• Understand and strictly adhere to the policies and procedures established in the Colleagues Handbook.
• Perform other duties or responsibilities that are reasonable as assigned by the immediate supervisor or manager.

Talent Profile Qualifications:

• High school education certification / diploma or degree, preferably in Hospitality Management.

Work Experience:

• Minimum two (2) years of experience in a similar position in luxury resort/hotel.

Skills Set:

• Outgoing personality with excellent interpersonal skills.
• Acute attention to details.
• Understands and respects local cultural, able to adapt to changing environment.
• Personable and pleasant to deal with.
• Discreet, reliable, diplomatic.
• Positive "can do" attitude and flexible approach.
• Good command in both written and spoken English.
• Self-motivated and Independent.