Patina Maldives, Fari Islands

Job Title: Food & Beverage Team Leader

Department: Food & Beverage

Reports to: Restaurant Manager / Assistant Restaurant Manager

Position Level: Supervisor (S)

Position Overview

The Food & Beverage Team Leader assists the Restaurant Manager or Assistant Restaurant Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxury and smooth service flow and stellar dining experience for our guests.

The Role

  • Be an exemplary role model in inspiriting colleagues through strong demonstration of the Patina Culture and Service Philosophy.
  • Assists the Restaurant Manager / Assistant Restaurant Manager in the coordination and delegation of daily tasks to deliver an exceptional operating performance.
  • Communicates expectations, recognises performance, and produces consistent desired business results.
  • Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in all departmental related matters.
  • Supervises the workflow of opening and closing shift includes polishing of glassware and mise-en-place preparation (i.e. table setting, turnover, clean up etc.), proper storage and count of operating equipment at the end of the day.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Coordinate tasks within the assigned sector to ensure that smooth running of service.
  • Check in with guests to ensure satisfaction with each food course and/or beverages.
  • Handle complaints and resolve service 'glitches' and keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction.
  • Assists the higher management in updating the Standard Operating Procedures in accordance to the resort standards and business level by suggesting improvements to improve efficiency of work and performance.
  • Report any issue or damages and breakdowns within working areas and the resort to ensure a defect-free facilities and service amenities provided.
  • Ensure all colleagues recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
  • Empower colleagues to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.
  • Monitor performances of colleagues and provide effective performance feedback for improvements, recognition and performance appraisal as due.
  • Mentor and guide individual colleagues' growth and identify short to long-term goals to achieve and ensure high colleague engagement and welfare.
  • Proactively identify training needs of colleagues to ensure enhancement and performance improvement.
  • Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support.
  • Protect the privacy and security of guests and colleagues.
  • Complies strictly to all departmental operating standards, policies and procedures set by the resort.
  • Be able to perform all tasks within the department and assist in shift coverage when necessary.
  • Perform other duties or responsibilities that are reasonable as assigned by your immediate supervisor or manager.

Talent Profile:

  • General Certificate of Education / Diploma, preferably in Hospitality or Restaurant Management.
  • Minimum two (2) years of experience in a similar role in luxury resort / hotel.
  • Good command in written and spoken English.
  • Good computer literacy especially Microsoft Office.
  • Working knowledge of restaurant management system (e.g. MICROS POS).
  • Working alcohol service knowledge (i.e. wine service).
  • Excellent communicator with personable character and a passion in guest relations management.
  • Acute attention to details.
  • Positive "can do" attitude and flexible approach.
  • Self-motivated and independent.
Patina Maldives, Fari Islands
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