Job Title: Spa Therapist (Watsu Experience)

Department: Spa & Wellness

Reports to: Spa Manager

Position Level: Rank & File (L)

Position Overview

The Spa Therapist is a certified professional in performing body massage treatments. The individual is responsible for providing peace and relaxation experience to guests through the specially curated massage treatments.

The Role

• Responsible for providing the highest quality of body massage; bringing peace, calm and rejuvenating treatments to our guests.
• Arrive 15 minutes prior to shift schedule to check on appointment schedule of the day, assist in opening shift duties which includes preparation of fresh products, welcome drinks and adequate count of hot and cold towels for a smooth operation.
• Account for and replenish operating supplies and guest amenities (e.g. shampoo, conditioner etc.) in the Spa suites and reception area according to departmental operating procedures.
• Ensure that Spa Suites are set up as per operating standards and that all Spa & Wellness facilities are ready to operate before official opening hours.
• Perform shift closing checks on Spa Suites. Ensure that they are kept in a clean and tidy condition; turn off lights, air conditioners. Secure all doors and windows, ensure that steam machines as well as water faucets are switched off. Oil burners must be taken to prep area for cleaning and candles must not be left burning.
• Maintain the highest level of cleanliness and hygiene of the product, equipment and spa facilities.
• Assist in the proper maintenance of spa suites and preparation area when not attending to guests (e.g. linen folded and neatly stacked in the storage area).
• Set-up the suite before the guests check in and re-set up after the guests have are done with the treatment.
• Ensures that all treatment supplies and guest amenities are prepared prior to starting treatments to ensure a smooth and undisturbed session for the guests.
• Report any maintenance issues to the supervisor immediately to ensure defect-free guest rooms prior to treatment appointments.
• Introduce guests to spa products, services, and treatment packages. Make recommendations based on the guest's profile, preferences or professed needs, hold live demonstrations, and offer samples.
• Assist guest in the orientation and use of the spa facilities. Be familiar with the department's standard operating procedures and resort policies.
• Assist guests in providing information and addressing inquiries relating to Spa Menu and or resort facilities. Provide guests with directions and escort them to their destination.
• Handle guest requests and immediately refers problems and complaints to the Spa Supervisor.
• Contribute to creating positive and harmonious work environment and maintain good relations with all colleagues.
• Attend and assists in training sessions as directed by managers or supervisors.
• Adhere strictly to all standard operating procedures and policies set by the resort.
• Perform other duties or responsibilities that are reasonable as assigned by your immediate supervisor or manager.

Talent Profile Qualifications:

• Diploma in hospitality management or training certification in therapeutic massage and bodywork.

Work Experience:

• Minimum two (2) years' experience as spa therapist in 5-star spa establishment / resort.

Skills Set:

• Sound knowledge of anatomy, physiology and different massage techniques.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional guest service skills.
• Trained in CPR and First Aid are advantageous.