Patina Maldives, Fari Islands

Job Title: F&B Operations Manager (Middle East, Asia & Maldives Experience)

Department: Food & Beverage

Reports to: Director Food & Beverage

Position Level: Manager (DHB)

Position Overview

The F&B Operations Manager oversees all facets of the restaurant. The manager must maintain and control a high level of guest service. This is achieved by ensuring consistent and thoughtful service, demonstrated by the restaurant colleagues.

The Role

  • Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Patina brand, values and vision, to create an amazing experience for our guests and colleagues.
  • Communicates expectations, recognises performance, and produces consistent desired business results.
  • Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in all F&B restaurant related matters.
  • Be an exemplary role model in inspiriting colleagues through strong demonstration of the Patina Culture and Service Philosophy.
  • Oversees and manages the daily operations of the designated restaurant and ensures that all colleagues comply with service standards, departmental policies and operating procedures set by the resort.
  • Ensures consistency in providing luxury quality of service, food and beverage to the guests.
  • Keep up-to-date with the current trends in the competitive market and assist the Director of Culinary in the development of the service and menu pricing strategies.
  • Responsible for updating and overseeing the development of the marketing tools of the service (e.g. menus, special events etc.) in a timely manner.
  • Supervises the administrative management of the service and restaurant (e.g. mail, glitch, procedures etc.).
  • Be able to perform all tasks within the department and assists in covering of shifts for colleagues when necessary.
  • Responsible for the accurate financial and budget reporting to the management (e.g. financial objectives, P&L, budgeting, cost management, etc.).
  • Maintain an up-to-date knowledge of the resort's offerings, daily services, activities, promotions, and special events to provide most up-to-date and accurate information to guests. Effectively communicate and update all colleagues on any changes to ensure guests receive up-to-date information.
  • Handle complaints and resolve service 'glitches' and keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction.
  • Ensure all colleagues recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
  • Analyse guest feedback from direct feedback, comment card or any online reviews and providing strategic direction to continuously improve overall rating.
  • Assists the higher management in updating the Standard Operating Procedures in accordance to the resort standards and business level by suggesting improvements to improve efficiency of work and performance.
  • Report any issue or damages and breakdowns within working areas and the resort to ensure a defect-free facilities and service amenities provided.
  • Responsible for quality, maintenance and inventory management of materials, goods and operating equipment.
  • Ensures that the equipment and premises of service is well-maintained and to report any work order issues to the engineering department.
  • Is responsible for ensuring good communication and coordination between the kitchen and service flow.
  • Lead the daily briefings and monthly meetings within the team.
  • Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support.
  • Empower colleagues to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.
  • Monitor performances of colleagues and provide effective performance feedback for improvements, recognition and performance appraisal as due.
  • Mentor and guide individual colleagues' growth and identify short to long-term goals to achieve and ensure high colleague engagement and welfare.
  • Participate in recruitment activities such as interviewing new talents for the departments and succession planning.
  • Take ownership of individual's growth and be involved in career progression and succession planning of colleagues.
  • Proactively identify training needs of colleagues to ensure enhancement and performance improvement.
  • Protect the privacy and security of guests and colleagues.
  • Plan and schedule roster according to business level to optimize resources.
  • Perform other duties or responsibilities that are reasonable as assigned by your immediate supervisor or manager.

Talent Profile Qualifications:

  • Diploma or Bachelor's degree in Hospitality, specializing in food & beverage or restaurant management is preferred.

Work Experience:

  • Five {5) years of experience with at least two (2) years' experience in a similar role or capacity in luxury resort/hotel.

Skills Set:

  • Excellent interpersonal skills.
  • Motivator and self-starter, capable of handling multi-faceted projects and of working under pressure.
  • Acute attention to details.
  • Strong technical and people management skills.
  • Understands and respects local cultural, able to adapt to changing environment.
  • Personable and pleasant to deal with. Discreet, reliable, diplomatic.
  • Positive "can do" attitude and flexible approach manages with humility.
  • High degree of integrity. Strong leadership. Nurtures and develops colleagues, encouraging innovation.
  • Effective trainer, able to facilitate at all levels
  • Comprehensive knowledge of business needs, financial reporting and productivity requirements
  • Working knowledge of POS systems (e.g. MICROS)
  • Computer skills, particularly in the use of Microsoft Office.
  • Excellent command in both written and spoken English.
Patina Maldives, Fari Islands
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share This Page