Patina Maldives, Fari Islands

Job Title: Boat Concierge

Department: Front Office

Reports to: Front Office Manager

Position Level: Rank & File (L)

Position Overview

Boat Concierge is responsible for providing a memorable, informative and comfortable journey for our guest from the airport to the resort and vice-versa.

The Role

  • To fully support the Company's values and culture to ensure guest satisfaction.
  • To be fully familiar with the Forbes Standards and to follow these standards of service at all times.
  • To maintain a high guest service focus by approaching your job with the guests always in mind and being proactive in a timely manner towards their needs and requests.
  • To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
  • To maintain a high standard of appearance and personal hygiene at all times by adhering to the Patina Maldives Grooming Standards.
  • To report to duty punctually and consistently.
  • To have a complete understanding of and adhere to the resort's policy relating to fire, hygiene, health and safety and take necessary action when required.
  • To provide guests with friendly, efficient, accurate and polite service at all times.
  • To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
  • To be able to coordinate the guest transfer movements and ensure to maintain a strong relationship with the Transport team.
  • To takes direction from and carry out any requests by management in conjunction with work.
  • To always provide guests an enjoyable and memorable experience.
  • To be able to deal with situations as they occur and to solve problems before or as they arise, handle guest complaints in a professional manner and involve Duty Manager or Essentialist Manager/FOM necessary
  • To sells the resorts facilities and services by talking to guests about F&B events, excursions and cruises.
  • To attend and actively participate in training sessions and monthly communication meetings
  • To keep excellent relationships with team, peers, and all other colleagues of the hotel.
  • Ensure boats and yachts are well maintained and report any damage and have rectified immediately.
  • Ensure readiness of boats and yachts prior to guest arrival, this includes pre-boarding, cabin check, toilets, food and beverages up to standard, aroma, AC etc.
  • Boat Concierge to obtain all information about arriving guests. (VIP status/ Flight Information / Celebration / Children Names, etc)
  • Boat Concierge stands outside the door, and greet arriving guests. Assisting elderly and children as they board the yacht.
  • Serving refreshments to guest as soon as they are seated followed by safety briefing.
  • To ensure all guests are adhering to safety and security regulations of the boats and yachts.
  • Seasick wrist band and vomit bags are offered to guests who shows the universal sign of sea sick (Malaise, fatigue, closing eyes, hand on the head)
  • Inquiring interest from the guests so that it could be passed to Essentialists upon arrival.
  • Bidding fond farewell to guest.
  • Any other tasks as requested by our guests, supervisor or Management of the resort.

Talent Profile:

  • Diploma in Hospitality Management.

  • Experiences in similar role in a luxury hotel / resort.

  • Excellent interpersonal skills with personable character, a team player and good at cultivating strong guest relations.

  • Very good command in spoken and written English.

  • Great attention to detail and accuracy with the ability to multi task and prioritize.

  • Ability to handle stress and stay calm under pressure.

  • Good conflict resolution skills with decision making and judgemental skills.

  • Flexible regarding the work schedules.

  • Knowledge in Property Management System (e.g. OPERA).

  • Competent computing skills (e.g. Microsoft Office).

Patina Maldives, Fari Islands
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share This Page